TFC’s Technical Support Solutions Assists Product Rationalisation

With over 50 years of experience in the fasteners industry, TFC Europe Ltd is one of the leading suppliers of technical fastener components to industry. We have an unrivalled reputation for delivering innovative products, technical support solutions, and exemplary service, to help our customers achieve breakthroughs in product development and new standards of manufacturing efficiency.

Our field sales and internal technical engineers work closely with our customers to supply the most cost-effective and the most efficient technical support solutions for their fastening needs.

Whether the problem lies with increased strength, higher temperature performance or more versatility, the range of product options we can offer is large. We are regularly being confronted with the demands for space saving options, and this can sometimes be solved with the supply of an alternative design but, sometimes the solution can be achieved with part reduction by combining several components into one.

A typical example of this would be the replacement of threaded screws and nuts with either a spring steel or injection moulded alternative that achieves the end result with only one component. Reducing parts is central to successful innovations because being able to replace two or more components with a single piece comes with advantages, but the solution also offers other benefits. These benefits include the reduction of packaging size, weight reduction, decreased storage space, faster assembly processes, reduction of incorrect assembly, prevention of recalls & rework and more.

For our technical support solutions, we place much emphasis on the partnership created with our customers, and this is achieved in no small measure by making sure there’s a strong relationship between our field and internal sales engineers. Justin Lawrence, one of our product engineers based in our Heathfield branch, has been supporting our customers with technical support solutions for over 15 years and has been approached on many occasions with applications requiring product rationalisation due to space and weight limitations.

When creating and implementing technical support systems, Justin’s role is to support both our field sales engineers and, most importantly, our OEM’s in coming up with appropriate systems when confronted with a fastening requirement. Justin says, By relying on the close relationship with our Area Sales Managers we can get a deeper understanding of the OEM™s requirements, made possible by his experience in the field and my practical knowledge of our entire product ranges. This goes from pin-pointing existing solutions to support the OEM™s teams in developing new products, by offering a complete overall service.

For more information on our technical support solutions, find our contact page here or call us on +44 (0)1435 866011.